EQUUS Reviews

Terrible customer service, I returned my item as it was to small and requested a replacement. I spent £7 pounds on a tracked return which was signed for on the 27th Jan. I still haven't received acknowledgment of the return. I've emailed 3 times and left messages on the answer machine to no avail. Very disappointing.

I ordered haynets and one of them didn’t arrive. I understand mistakes happen but they aren’t communicating as to why I only received part of my order. I’ve messaged twice. Absolutely disgusting company and will never order from their website again!!! Avoid at all costs.

Customer service non existent.
Held on to order for 2 weeks , no notification to explain what the delay was .
Took 3 days to reply to my email without an explanation as to why they still hadn't despatched order .
Finally when I demanded a refund by end of week they despatched & order arrived

All I want is to talk to someone from this company. I would either like to the goods I bought online OR A full refund. There is no reply to voice messages or emails sent!

Very disappointed with this company it is 17 days since I returned the item and I have chased my refund of £150
And still not received .it cost me £7.95 to do a tracked return and Ryan at equus signed for it on the 17th jan 23
They do not answer the telephone
They did reply to a message to say they had received the item back but still no refund

Terrible, item arrived late, and poor quality. I have emailed 3 times to highlight the poor quality and have heard nothing back. Would not use again

sizing poor. I now have underwear that is useless . I bought a small size in dressage pants as a trial. It was too small.
Re-ordered medium and thats far too big, unwearable.
Furthermore Ive had no response to my email on the subject

Can someone tell me how they eventually got in contact? I’ve ordered my daughter a horse rug for her pony no emails so say it’s been dispatched it’s been weeks now I’ve tried phoning and the message form nothing back…

I ordered a show rug almost 4 weeks ago now and it still hasn’t shipped, order online states ‘unfulfilled’ but not heard anything from Equus themselves to tell me if it’s coming or if there’s a problem ??‍♀️

The purchase was fine but I’m having terrible problems with a refund you received boots back over 3 weeks ago and still no refunded can’t get through on phone only get answering machine after holding for 20-30 mins left messages nothing customer service is terrible

Zero communication (email, phone, call back message, messenger) after order hasnt been shipped within promised 4 days. Social media full of customers with similar issues, some already waiting 6 weeks on their goods without any communication. Avoid equus at all cost.

The order itself was fine but too small so sent it back for an exchange. This was a few weeks ago and they have signed to say they received it back, but no acknowledgement what so ever, they do not answer calls, emails, or Facebook messenger. I have no idea wether my order is being exchanged or refunded, as I said no acknowledgement and it’s been a few weeks. The comments on their Facebook page seems a lot of customers are still waiting for refunds from before Christmas

They do not respond to emails/messages/calls - if you do get through to them, they give you false information. They do not process refunds fairly (currently not at all). AVOID - or certainly purchase with credit card protection.

The items they sell are fine, their customer service more than useless.

Orders 2 lots of boots and decided to send one back for a refund. I've been waiting 25 days and all I keep getting told is to wait. It started off with the refund will take 10-14 days, the it was wait a further 3 working days. I am appalled at the service from this company and why they are holding on to my money after almost a month of them confirming they have received the boots back. Definitely wouldn't buy from them ever!

Ordered a toy pony with accessories, pony never arrived, then eventually got a “it’s out of stock” so managed to source one from another site, requested my money back, was told it would take a few weeks, for the pony then to turn up after Xmas ! I’ve sent it back at my own expense but still not received the refund !!!